DELIVERY AND RETURNS

 

Shipping in the Netherlands is free from 29/04/2020.

Shipping in Belgium and Germany is free for orders above €100. Orders below €100 ship for €5.

Shipping to other countries within the EU is free for orders above €150. Orders below €150 ship for €8.

Shipping to non-EU countries is free for orders above €250. Orders below €250 ship for €20.

Please note, free shipping does not include possible import duties and/or VAT charges incurred upon importing the online order to your country.

All items are delivered within 1-7 working days after order placement. Deliveries are made with DHL, DPD or PostNL. See further details below. Refunds can be made within 14 days of receipt of goods purchased and on proof of purchase. See further details below.

DELIVERY
Your package will be delivered within 1-7 working days after you place an order. We try to ship as fast as possible. We ship our packages with DHL, DPD or PostNL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively the carrier will try 2 more times to deliver the package. Please note that we are unable to change a delivery address once the order has been dispatched.

RETURNS
We hope you are very happy with your item, but if you for any reason decide not to keep it,

here is what you do:
You may return unused articles within 14 days of receipt.
Goods must be returned undamaged, unused and with their labels attached.

To return your order, please send the package to the following address:

Lorena Villegas
Twee Koningskinderenstraat 7-2
1055DH, Amsterdam
The Netherlands

Please Note:
Send us an email to contact@lorenavillegas.com and let us know about your return. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will be sent back to you. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. We recommend using a postal service that insures the value of your returned products or gives you a proof of posting.